Customer Support Platform
Real-time chat, ticket management, knowledge base, and SLA tracking—everything you need to deliver world-class support.
Complete Customer Support Solution
Everything your support team needs in one platform
Real-Time Chat
Live chat with customers using WebSocket-powered (Socket.IO) messaging. Instant responses build trust.
- Typing indicators & read receipts
- Transfer chats between agents
- Full chat history & searchable archives
- Real-time notifications for agents
Ticket Management
Track, prioritize, and resolve customer issues with a robust ticketing system. Never lose track of a support request.
- Priority levels (low, medium, high, urgent)
- Auto-assign to agents (round-robin or skill-based)
- Custom tags & categories
- Internal notes (hidden from customers)
SLA Tracking
Set Service Level Agreement (SLA) targets and get alerts when response times are at risk. Meet your commitments.
- Customizable SLA policies by priority
- Escalation alerts (50%, 75%, 100% of SLA time)
- Business hours configuration
- SLA compliance reports
Knowledge Base
Create self-service articles, FAQs, and guides. Reduce ticket volume by helping customers help themselves.
- Rich text editor (images, videos, formatting)
- Categories & subcategories
- Full-text search
- Article analytics (views, ratings, helpfulness)
Canned Responses
Save time with pre-written responses for common questions. Personalize with customer merge fields.
- Quick shortcuts (/greeting, /refund, etc.)
- Personalization with {{customer_name}}, {{booking_id}}
- Team-wide or agent-specific
- Reduce average response time by 60%
Mobile Support Apps
Agents can respond to tickets and chats from iOS/Android apps. Support your customers from anywhere.
- Full ticket management on mobile
- Real-time chat from phone/tablet
- Push notifications for new tickets
- Offline mode for viewing tickets
How It Works
Simple customer support workflow
Customer Creates Ticket
Via chat, email, or customer portal. Ticket is auto-created.
Auto-Assign to Agent
Round-robin or skill-based assignment. SLA timer starts.
Agent Resolves Issue
Using canned responses, knowledge base, or custom reply.
Customer Satisfied
Ticket closed. Customer rates the experience. Data logged for reports.
The ROI of Great Support
Happy customers = repeat bookings
Higher Customer Retention
Customers who get quick support book again 42% more often
Faster Response Times
Canned responses & knowledge base reduce average reply time by 60%
Fewer Support Tickets
Self-service knowledge base deflects 30% of incoming tickets
Simple, Transparent Pricing
All features. Unlimited agents & tickets.
- Real-time chat (Socket.IO)
- Ticket management with SLA tracking
- Knowledge base (unlimited articles)
- Canned responses & merge fields
- Mobile apps (iOS & Android)
- Unlimited agents (no seat charges)
✓ 14-day free trial • ✓ No credit card required
Deliver World-Class Customer Support
Everything your support team needs—chat, tickets, SLA tracking, knowledge base, and mobile apps—in one platform.
Start Free Trial