Customer Chat Platform
Real-time messaging between your agents and customers—right inside the SimpTrav platform.
What is Customer Chat?
This is an internal communication platform for your agents to chat with customers who are logged into the SimpTrav customer portal.
Important: This is NOT an external website chat widget. It's for agent-to-customer communication within the SimpTrav platform only.
Real-Time Customer Communication
Connect with your customers instantly through the platform
Instant Messaging
Real-time chat with customers logged into the customer portal. Fast responses build trust and loyalty.
- WebSocket-powered (Socket.IO)
- Typing indicators & read receipts
- Message delivery confirmation
Multi-Agent Support
Multiple team members can handle customer conversations simultaneously. Transfer chats seamlessly between agents.
- Unlimited agents (no seat charges)
- Transfer conversations between agents
- Online/offline status visibility
Full Chat History
Every conversation is automatically saved and linked to the customer's record. Search and reference past conversations anytime.
- Searchable conversation archives
- Linked to customer profiles
- Timestamps & agent attribution
Real-Time Notifications
Agents receive instant notifications when customers send messages. Never miss an important conversation.
- Desktop browser notifications
- Unread message badges
- Audio notification sounds
How It Works
Simple agent-to-customer communication workflow
Customer Logs In
Customer logs into their SimpTrav customer portal to check their bookings, invoices, or documents.
Customer Starts Chat
They click the chat icon in the portal and send a message to your team (e.g., "When is my departure date?").
Agent Responds
Your agents receive a notification and respond in real-time from the admin panel. Chat history is saved automatically.
Common Use Cases
When customers reach out through the portal
📅 Booking Inquiries
"What time is my hotel check-in?" or "Can I add another passenger to my booking?"
💳 Payment Questions
"I can't find my invoice" or "Can I pay the remaining balance now?"
📄 Document Requests
"Can you resend my e-ticket?" or "I need my travel insurance certificate."
✏️ Booking Changes
"I need to change my departure date" or "Can I upgrade my room?"
What Customer Chat is NOT
- ✗ NOT a website chat widget – This is not for embedding on yourcompany.com to chat with anonymous visitors.
- ✗ NOT for external websites – It only works within the SimpTrav customer portal.
- ✗ NOT for lead generation – It's for communicating with existing customers who have accounts.
- ✗ NOT a chatbot/AI assistant – This is human agent-to-customer messaging only.
✅ Looking for a website chat widget? Now available! Embed a chat widget on YOUR website for £39-79/month. View Website Chat Widget addon
Simple, Transparent Pricing
One price. All features included.
- Unlimited agents (no seat charges)
- Unlimited conversations
- Full chat history & search
- Real-time notifications
- Multi-agent support
✓ 14-day free trial • ✓ No credit card required
Improve Customer Communication Today
Give your customers a direct line to your team—right inside the portal they already use.
Start Free Trial